Returns & Refund Policy

🔄 Returns & Refunds Policy – Shop with Confidence

At Felunir, your satisfaction is our top priority. If something doesn’t meet your expectations, we’ve made our returns and exchanges process simple and transparent to ensure you’re completely satisfied with your purchase.

✅ Eligibility for Returns

You can return an item if:

• It’s unused, in its original condition, and includes all original packaging.

• You contact us within 30 days from the date you received your order.

• You provide proof of purchase, such as your order confirmation or invoice.

❌ Items Not Eligible for Return

The following items cannot be returned:

• Final sale items

• Opened or used personal care products

• Custom or made-to-order items

🔁 Exchanges

If you receive a damaged, defective, or incorrect item, please reach out to us within 7 days of receiving your order. We’ll gladly arrange:

• A replacement item

• A full refund

To speed up the process, please provide photos of the item and its packaging.

💰 Refunds

Once we receive and inspect your returned item:

• Approved returns will be refunded to your original payment method.

• Refunds typically take 5-10 business days to process.

Please note that shipping fees are non-refundable, unless the return is due to an error on our part (e.g., sending the wrong or defective item).

📦 Return Shipping Costs

Return shipping is generally the customer’s responsibility, unless the return is due to an error on our end (e.g., incorrect or defective items). We recommend using a trackable shipping service to ensure your return reaches us safely.

💬 Need Help?

If you have any questions or need assistance with returns, exchanges, or refunds, our customer support team is here to help. Just email us at servlink@felunir.com, and we’ll respond promptly.

At Felunir, we’re committed to making your returns and refund experience as smooth and hassle-free as possible, so you can shop with confidence.